Wednesday, September 13, 2017

Customer Service Advisor Jobs In Hungry Bird Consulting Services

Customer Service Advisor Jobs In Hungry Bird Consulting Services Posted On 31st August 2017


JOB PROFILE:
Designation: Customer Service Advisor
Salary: 12,000 to 20,000 per month
Location: Delhi, Hyderabad, Mumbai, Pune, Kochi, Chennai, Bangalore
No of Vacancies: 260
Experience: 1 to 2 years
Job Type: Full Time
Hiring for: Automobile Industry
Walk in: No
Last date to Apply: 22/9/2017
Education Qualification:
Graduates: Any
Sales and Marketing qualification would be added advantage
Post Graduate: MBA is preferred
Job Description:
Professional Profile
Fresher: Person possessing the above qualification / skill and have aptitude & orientation for
Sales career
Primary Responsibilities:
PLANNING
1. Creates a activity/target plan for self on a monthly basis to track pipeline, status of each
lead and conversion potential
PROSPECTING
2. Adheres to the monthly activations plan by product category
3. Execution of market activation activities as planned by Brand champions
4. Liaison with the respective SM and Brand Champion to execute the activity
5. Completes all documentation and collects customer information during the activity in order
to open the green form
6. Follows up on the lead allotted after receiving green form with customer Information and
conduct home visit / Test Drive as per appointment
7. Plan and adhere to the schedule of test drive
SALES PROCESS
8. Conduct a detailed need analysis to engage with the customer
9. Position TML products according to the identified need of the customer
10. Address all questions/objection by the customer and involve Brand Champion in case not
able to address the questions
11. Conduct the test drive for each customer as per the standards defined
12. Continuous follow up with the customer at each stage to convert the yellow form to sale
13. Gets commitment sheet signed off with the customer after booking of the vehicle
14. Confirms the booking by accepting booking amount, opening yellow form and completing
all document requirements
15. Calculates the estimated time of delivery and explains the delivery processes to the
customer
16. Schedule delivery time with customer and confirms after discussion with the delivery
manager
17. Follows up with the customer at each stage of selling and collects documents/payments as
required
18. Communicates with the customer in case of any changes to the delivery time, pending
documents, balance payment
CUSTOMER MANAGEMENT
19. Follow up and close all customer complaints
20. Provide inputs to brand champions for lost customer analysis
KPI's
Revenue Enhancement
1. Actual vehicle sales against targets
2. Total conversion ratio (green form to retail)
3. Accessories, VAS target achieved
4. % Extn. Warranty target achieved
5. % TMI Insurance penetration achieved
6. % Sales through TMA Conversion
Competency
1. Customer Orientation and Relationship Management
2. Selling Skills
3. Result Orientation
4. Objection Handling
5. Problem Solving and Decision Making
6. Financial Acumen and Negotiation Skills
7. Initiative
Total Vacancies :
 
260
Job Type :
 
Full Time
Contact Person :
 
Gokul
Company Address :
 
2nd Floor, #2032, 9th Cross Road, 18th B Main Road, JP Nagar (JayaPrakesh, Nagar), 2nd Phase, Marenahalli, Bangalore, Karnataka 560078
Last Date To Apply :
 
22-09-2017
Hiring For CompanyAutomobile Industry
Consultancy NameHungry Bird Consulting Services
DesignationCustomer Service Advisor
EducationAny Graduate,MBA/PGDM
LocationNew Delhi, Bengaluru|Bangalore, Cochin/Kochi/Ernakulam, Chennai, Hyderabad|Secunderabad, Pune
Experience1 - 2 years
SalaryRs.12000 - Rs.20000 (per annum)

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