Sunday, May 17, 2015

Infosys Recruitment Drive for Freshers Notification

Description for Job Posting
Job Posting For
Infosys BPO India
Job Title
Process Executive
Reference Code
Job Role
Process Executive
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals
Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge
Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS scorethe
end user.
Process Compliance : In a voice process – Effectively executes calls of the clients customers, resolves query/issue as per
deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target
maximization IN ORDER TO meet quality standards. In a data process – Executes client transactions i.e. attends to the
transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed;
Ensures appropriate documentation of the upshotthe last transaction on the clients’ account as per the prescribed
format. IN ORDER TO meet quality standards.
SLA Compliance : In a data process – Executes transactions as per prescribed guidelines and timelines such as verifying
documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order
management depending on the process (the nature of the transaction would depend on the process) IN ORDER TO meet
SLA targets. In a voice process – Followspredefined procedures, adheres tothe laws regarding telesales applicable in
that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded IN
ORDER TO meet SLA targets
Additional Info
“1. Strong oral and written communication skills
2. Coordinating with clients and keeping them updated on latest developments and providing status updates proactively
3. Client interaction – Daily/Weekly/Monthly calls
4. Will be responsible for processing transactions within SLA complying to internal Quality parameters
5. Excellent interpersonal skills”

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